Your order, delivered as promised.
Everything you need to know about delivery times, carriers and our satisfaction guarantee.
The shipping method for each product is indicated directly on the product page.
Choose your kit, we'll take care of the rest.
Shipped from our UK warehouse
48hrsEvery order placed before 1pm is generally shipped the same day. Orders placed after 1pm are shipped the next working day. Ideal for an upcoming event (gifts, birthdays…). Free shipping on orders over £30, otherwise £4.90 flat rate.
On the product page, the green badge ✅ "UK Stock: Delivery in 48hrs" appears when you select a variant available in stock. A same product can have some variants delivered in 48hrs and others made to order: check that the badge is present after each selection.
Made especially for you
10 to 21 daysLarge formats, personalised kits from your photo, and certain specific products are only made or shipped to order. Shipping is always free, no minimum order.
On the product page, you'll see the blue label "Shipped from our workshop" or "Made to order, shipped from our workshop".
Step by step
What happens after your order?
You receive a confirmation email with the summary of your order. Check your delivery address carefully: it's still possible to contact us to correct it.
Every order from our UK stock placed before 1pm is generally shipped the same day. After that time, it goes out the next working day. For products made to order, our workshop begins production after order confirmation.
You receive an email with your tracking link. For products made to order, the tracking may remain silent for several days during international transit: that's normal.
Open the box, get comfortable and start creating. If something isn't right, missing item, damaged parcel, wrong product, write to us at customerservice@figuredart.com. We'll take care of the problem immediately.
Returns & Refunds
Not satisfied? We'll handle it.
You have 14 days from receipt to return your item, unopened and in its original packaging.
Contact us first at customerservice@figuredart.com: we'll send you the appropriate return address. Return shipping costs are at your expense, except in case of an error on our part.
Damaged parcel, wrong item, missing piece: write to us at customerservice@figuredart.com with photos if possible. Our team immediately understands the situation and offers you a solution, entirely at our expense.
Contact us at customerservice@figuredart.com:
— Stock: from 5 working days after shipment
— From workshop: if the tracking hasn't been updated for more than 10 days and the order was placed more than 3 weeks ago
In case of confirmed loss, we will resend the order at our expense. Our team checks the status of all parcels in transit daily to detect any blocks and act proactively, before you even need to contact us.
After receipt and inspection of your return parcel, the refund is processed within 5 working days on your original payment method. We send you a confirmation email.
Exception: personalised kits made from your photo are created exclusively for you and cannot be refunded. In case of problems, we send a new kit or the missing items at our expense.
Frequently asked questions
Have a question?
From our UK stock: updates are frequent, often daily. Delivery takes place within 48hrs.
From our workshop: delivery takes 10 to 21 days. During this period, it's normal not to see any updates for several days, the time of international transit before the local carrier takes over. This absence of updates doesn't mean your order is lost. Your kit is on its way, and we stand by it.
Our team checks all parcels in transit daily. If your tracking hasn't been updated for more than 10 days and your order was placed more than 3 weeks ago, write to us at customerservice@figuredart.com.
If you want a large format, a personalised kit or any other made-to-order item, order it at least 3 weeks before your date, to be at ease and enjoy the wait without stress.
Have any doubts about the timing? Write to us at customerservice@figuredart.com before ordering.
Made to order (workshop, 10 to 21 days): Shipping is always free, no minimum order, anywhere in the UK and worldwide.
If your order contains both stock items and made-to-order items, the shipping rules are applied separately for each parcel.
You can also order an additional paint set here →
Rest of the world: we deliver worldwide from our workshop, free of charge and with no minimum order, in 10 to 21 days.
Our team is human and usually replies to you within 24 working hours. Write to us with your order number: we'll take care of everything.